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Faq

General

Snow Monkey thermoses are crafted from high-quality 18/8 stainless steel, ensuring durability, rust resistance, and a long lifespan. The lid is made from BPA-free plastic, meeting all safety standards and is safe for use.These thermoses feature double-wall vacuum insulation for superior thermal performance. This technology keeps beverages hot for up to 12 hours and cold for up to 24 hours.


The double-wall design traps air between the layers, preventing heat or cold from transferring to the exterior surface, so the thermos remains comfortable and dry to the touch, regardless of the temperature inside.It is stainless steel walls that make for a product that will last, while protecting from flavor transfer, so your tea doesn’t taste like yesterday’s coffee. It also makes the flask easy to clean. The lids are made of plastic, compliant with all the applicable regulations, is BPA sound and safe to use.

PRODUCT and VOLUME WEIGHT g HEIGHT DIAMETER
Ranger 1,2 l 450 25 cm 9 cm
Traveler 1 l 400 21 cm 9 cm
Mover 0,7 l 340 24 cm 7,5 cm
Go-Getter 0,6 l 330 20,1 cm 7,5 cm
Urban Explorer 0,5 l 280 18 cm 7,5 cm
Enjoyer 0,47 l 260 16 cm 6,3 cm
Kids 350 ml 304 18 cm 7,5 cm
Kids 530 ml 350 23 cm 7,5 cm
Booster 0,3 l 220 9,5 cm 8,5 cm
Foodie Maxi 0,48 l 340 13 cm 10,5 cm
Foodie Mini 0,35 l 330 11 cm  10,5 cm
Freezie 200 7 cm 8 cm

Yes, you can. Please send your inquiry to info@snowmonkey.com.

The cost for this service is €8 (including VAT), and we need the graphic in vector PDF format.

The delivery time for such orders is extended by a few days.

Usage

The thermos flasks can be washed in the dishwasher, but be careful that the outer surface does not come into contact with the dishwasher rack.

The plastic parts of the rack, which can become very hot, might damage the outer surface of the flask.

The thermos flasks keep beverages cold for up to 24 hours and warm for up to 12 hours.

The food containers keep food warm or cold for 5 to 6 hours.

Snow Monkey flasks are made from 18/8 stainless steel and may not be heated in the microwave.
For the Foodie thermos lids, you can purchase three mini gaskets separately. However, the lids themselves are sold individually (not as spare parts).

The lid for the Foodie thermos container features a soft rubberized plastic that helps make opening the container easier when there is a pressure difference between the inside and outside (e.g., if the food inside is very hot and it is cold outside). By pressing on this rubber, you release air from the container and reduce the pressure, making it easier to unscrew or open the container.

All parts of the Foodie thermos lid can be disassembled and washed in the dishwasher.

Snow Monkey thermoses have only two different drinking openings, so many lids can be interchanged between bottles.

  • The thermoses Ranger 1.2L, Traveler 1L, Urban Explorer 0.5L, and Kids 0.3L and 0.5L have the same opening, so the lids for these thermoses are compatible with each other.
  • The thermoses Mover 0.7L and Go-getter 0.6L have a narrower opening and use a compatible lid.


The wide sports lid and flip lid, which can be ordered separately, fit the wide opening and are compatible with the Ranger, Traveler, Urban Explorer, and Kids bottles.


The standard lid with a narrower opening is compatible with the Mover and Go-getter thermoses. 

Payment terms and shipping

The company uses appropriate technical and organizational tools for the protection and storage of personal data and payment transfer data.
Payments can be made by credit card, PayPal, cash on delivery, and bank transfer.
Snow Monkey products can be ordered to all countries within the European Union.
All orders placed on a working day before 2 PM will be shipped no later than the next working day, provided the products are in stock. Shipping times may extend up to 48 hours during peak sales periods or if personalization is included in the order. Orders paid in advance will be shipped as soon as we receive the payment in our bank account. A later shipping date can also be arranged in advance.

You can cancel your order within 14 days of purchase by informing us at info@snowmonkey.com that you are withdrawing from the purchase without providing a reason and requesting a refund.

Please return the items to: Savin d.o.o., Cvetlična ulica 7, 3313 Polzela, with a note that it is a withdrawal from the purchase.

All our products currently visible in stock on the website www.snowmonkey.com can be picked up during working hours from Monday to Friday at our address Savin d.o.o., Cvetlična ulica 7, 3313 Polzela (between 8:00 AM and 4:00 PM).

It is essential that you call us at least half an hour before pickup at 00386 40 858 969.

Warranty

Lifetime Warranty: The condition for warranty coverage is using the product according to the instructions and having proof of purchase.


The warranty becomes void in cases of:

  • Defects caused by improper use, negligent handling, mechanical damage, or force majeure,
  • Improper addition of construction components, modifications to the product, and use of non-original parts,
  • Incorrect handling or damage due to negligent behavior.